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Refund & Cancellation Policy

Last updated: October 4, 2026

Summary

ItemPolicy
Guides, templates, spreadsheetsNo refund after access is provided, except as listed below
Recorded coursesFull refund within 7 days of purchase if less than 30% of the course has been viewed
Tax Diagnostic ($300)Free rescheduling or full refund if cancelled at least 24 hours before the session. No refund for cancellations less than 24 hours before the session or for no-shows. Full refund if we cancel and cannot reschedule
Ongoing servicesAs stated in your engagement letter

When we refund in full in any case

  • you were charged twice by mistake;
  • you did not receive access and we could not provide it;
  • the product is materially different from its description.

What is not grounds for a refund

  • the product did not fit your specific situation (products are educational, not personal advice);
  • you changed your mind after accessing the material;
  • you expected personal help that is not described on the product page.

How to request a refund or cancel a session

Email [email protected] with the subject "Refund" or "Cancel session", the email used for the purchase, the product or session, and the date. We reply within 3 business days. Approved refunds return to the original payment method within 5–10 business days.

If you don't recognize the charge

The charge appears as BUSINESS HUB GROUP. Please contact us before disputing a charge with your bank; most issues are resolved faster directly. This policy does not limit any rights you have under applicable law or your card network.